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SLA’s made easy in SAP Solution Manager
The details herein contained in this post relate to the solution manager VAR scenario – i.e your organisation acts as a service desk for your SAP customers. Whilst some of the concepts explained here...
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Automated emails in SAP Solution Manager made easy
What I will explain here is particularly useful if you are using SAP Solution Manager, but it could also be applied to SAP CRM. Solution Manager offers a very powerful functionality in that which is...
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Linking your SAP ERP to Solution Manager for service messaging
This is really a quick tip that I’m posting more for me, but which I thought I’d share with the rest of the community. If you are using the Service Desk functionality of Solution Manager, you may know...
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